Trainee Branch Manager Full Time

City, Edinburgh
Timpson LTD

Trainee Store Manager (and beyond) for Timpson, a Service Based Retail Company

Location: Edinburgh

Job Type: Permanent

40 hours over 5 days including weekends with some overtime available when trained.

What are looking for?

Personality!

Your personality is more important to us than any qualifications or previous experience, and the people that succeed with us are positive, friendly and keen to learn new skills. We look for people who are confident, chatty and presentable, and have amazing communication skills that help us wow our customers with their hospitality.

Our services are as diverse and interesting as our amazing colleagues. We recruit from all walks of life, all genders and ages, people with previous jobs in Hospitality, Retail and Admin roles to Teachers, Service people and Trades people. Plus we’re extremely proud to be one of the largest employers of ex-offenders in the UK.

Job Description:

In this role, you’ll be initially training in and then running Timpson stores in Edinburgh. Your day-to-day responsibilities will include serving customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, dry cleaning and many other services.

Lack of experience is not an issue for us, as every single colleague is given in-depth training from their very first day. You’ll be walked through exactly how things are done, as we offer a fun, valuable learning experience that quickly teaches you the new skills you’ll need to succeed. Well set you on the path for a successful and rewarding career, and then show you how to excel at Timpson!

Key Responsibilities and Accountabilities:

• Accept and carry out the requested service for customer shoe repairs, keys (including car fobs and other associated items), engraving and associated merchandise, watches including batteries, and offer the relevant associated advice all in accordance with the Company guidelines or custom and practice.
• Ensuring that high standards of housekeeping, maintenance, display, and stock management, including stock holding, ordering, usage, transfers and general branch organisation, are always maintained.
• Promote excellent customer service at all times.
• Security of the branch and items left on the premises including cash, customer items, stock, fixtures and fittings including machinery.
• Importantly complete an act of kindness for customers or colleagues every day.

About Timpson

The Timpson Group is widely regarded as one of the best employers in the UK. You will find our shops all over the British high street and in selected supermarkets, with 1300 Timpson stores currently open across the UK and Ireland.

Were proud to be the largest service retailer in the country, but what really makes the Timpson Group so special is our culture. We wouldn’t be where we are today without the great people working in our shops, so we give our colleagues total authority to do whatever s necessary to amaze our customers.

This is what we call upside-down management, where we show trust in our colleagues by giving them the freedom to run their shop however they see fit. You’ll be entering a work environment that really lets you push yourself, play to your strengths, and go home at the end of each day knowing that you’ve made a real impact.

Timpson offer excellent benefits including;

Uncapped weekly bonus

Excellent promotion prospects (we promote from within, so you can go as far as you wish. All of our most successful colleagues started the same way that you are!)

Free holiday homes

The day off for your birthday in addition to your holidays plus additional holidays with service

Paid day off for a child’s first day at school

Annual salary reviews

Regular social events

Mental health and well-being support- including FREE flu jab and a 24 hour counselling helpline

A 100 bonus when you get married

1000 weekly lottery draws

Discount card- up to 90% off for colleges and at least 25% off for family and friends

Ongoing skills, training support as we only recruit from within for upper management roles if you wish to progress.

Timpson is always looking for great people with great personalities, and this exciting new role is a fantastic opportunity to join our team. If you’re interested in helping people, varied work and progressing your own career, then this could be the right role for you!

If you would like to join the Timpson family we look forward to meeting you.