Operations / Customer Service Supervisor Full Time

Reed

Do you have experience working as an Operations Supervisor / Customer Service Supervisor within a logistics company? Do you have at least 2 years’ experience managing a small team of at least 2-3 staff?

I am looking for an experienced Operations Supervisor / Customer Service Supervisor to join a global logistics company who specialise in providing shipping services for the likes of galleries, interior designers and auction houses to name a few! Working within the Operations department and reporting into the UK Customer Care Team Lead, the successful candidate will have a hands-on approach and will manage a small team, handle customer requests & manage customers’ shipments expectations. This is a Monday-Friday role, with a choice of working hours – either 8am-5pm or 8:30am-5:30pm.

Main duties:

• Managing customer requests and providing shipping quotes
• Providing first class customer service via phone and/or email
• Developing and maintaining customer relationships including VIP clients
• Managing a team of 2-3 staff members – distributing workloads, assisting junior team members with difficult cases, conducting regular 1-1’s
• Assisting with the design and improvement of client specific SOP’s (Standard Operating Procedures)
• Monitoring customer shipments and keeping them updated every step of the way
• Working closely with the Customer Care Team Lead to improve customer care and develop/monitor KPI’s

Key requirements:

• 3-5 years’ experience within a client facing/customer service-based Logistics Operations position
• At least 2 years’ experience managing a small team
• Experience working with galleries, auction house or interior designers (ideal but not essential)
• Excellent written and verbal English
• Strong organisational and daily planning skills
• Hands-on, enthusiastic and results-driven

Salary, pay & package:

• Basic salary of up to £40,000 (DOE)
• Up to £7000 variable/performance bonus
• 25 days of paid leave + bank holidays
• 3% for your private pension scheme, from Day 1
• Health insurance
• Join a diverse team and supportive team
• Bond with teams over sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups

PLEASE ONLY APPLY IF YOU ARE ABLE TO PASS A 5 YEAR UK WORK HISTORY CHECK