Are you interested in languages, education and technology and want to work in one of the world’s best EdTech startups? Then join us and be part of an ambitious and talented team that revolutionises how we learn languages.
Busuu is the world’s largest language learning community with over 100 million users in 190 countries, growing at up to 30,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
If you are passionate about languages, want to work with smart, creative, energetic people and possess the initiative, confidence and good judgement to make independent decisions every day – then you are probably the perfect addition for our growing team.
We are looking for a motivated and talented Customer Service Representative to handle some of our customers queries, in English, French and Spanish.
You are responsible for responding to our users queries on email, making sure you hit the team’s SLAs and meet a high level of customer satisfaction.
You have demonstrable experience of providing excellent customer service, and a natural ability to put yourself in the customer’s shoes and sense what would make the difference for busuu’s success and reputation.
You have excellent written communication in the languages mentioned above, strong customer service skills, and ability to upsell without being too pushy.
You know when to escalate a case to your manager, asking for support when needed and highlighting new trends and issues, in order for busuu to improve its service in a timely manner.
What does a Customer Service Representative do at Busuu?
Using Zendesk as a main platform, you are responsible for responding to a large volume of emails and live chat sessions, coming from our users.
The type of requests vary, from technical bugs, to content issues, cancellation and refund requests, responding to app reviews, or guiding our users through our app features and functions.
Your tasks will mostly consist in:
What we are looking for from a Customer Service Representative at Busuu
Being a part of Busuu – How do things work:
We are acutely aware that we are in unprecedented times and like all companies we need to adapt to this in order to safeguard our Busuu community. In order to do this we are constantly reviewing the government guidelines and adapting accordingly to accommodate the physical and mental wellbeing of our employees. In the current global climate, some of our team events are virtual and some of our benefits have been amended.
In return we will ensure that you have:
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they’re cultural, racial, religious or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.
If you like the sound of that, join us. We’d love to hear what you have to say.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.