Surrey County Council
The starting salary for this position is £40,227 per annum for 36 hours per week.
As part of the School Admissions team, you will have responsibility for responding to complaints, MP and Member enquiries and requests for data under the Freedom of Information Act. You will also be responsible for reporting and investigating any data breaches that may occur and for all tasks relating to information governance within the team, such as data access requests and for ensuring policies and procedure comply with the legislation.
You will be responsible for identifying learning and sharing it with the team and for ensuring progress and training is recorded and tracked. You will also ensure that the team’s processes and practices meet Surrey’s safeguarding requirements.
The role will involve liaising and corresponding with MPs, Councillors, members of the public, headteachers, the Local Government Ombudsman, Schools’ Adjudicators and other colleagues within the organisation. In this varied and exciting role you will be key to ensuring our team continues its track record of meeting targets, continual improvement and satisfying legislative requirements.
As first point of contact for complaints for the School Admissions team, you will explain policies and decisions on admissions issues, often in a politically charged environment. You will have some line management responsibility and other colleagues will be equally dependent on your expertise. You will be expected to provide training and development to team members.
You will be an experienced manager of both people and resources, with a good understanding of legislation governing admissions and appeals, equalities legislation, the Freedom of Information Act and Information Governance legislation and have experience of managing and responding to complaints. Capable of interpreting customer needs and managing their expectations, you will confidently handle difficult or sensitive situations. You will also possess outstanding IT, presentation, communication and problem solving skills, combining these with an ability to manage your own and others’ workloads.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
The job advert closes at 23:59 on 13/01/2022.
Interviews will take place on 21/01/2022.
A Basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.
For an informal discussion about this role please contact Claire Potier via email at or Janet Carless at .
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.