Customer Support Graduate Manager Full Time

Brighton, Sussex
Confidential
Graduate role at an exciting EdTech company

Analyse customer engagement & take actions to maintain high resubscription rates

Great starting salary of £20,000 – £26,000 plus flexible working and potential for some remote working

Are you a good communicator and listener? Are you interested in a career in EdTech start-up?

We’re looking for a bright graduate (no experience needed) for a new customer success role with an exciting EdTech business. This company is changing the way that teachers handle marking and data, but they need YOU to build rapport with new customers and make them into loyal clients.

If you want to kick-start a client-facing career, this is your chance!

Customer Support Executive role overview:

You will work with the sales team to ensure new clients have a smooth onboarding experience and build relationships with them to turn them into repeat customers. You’ll analyse customer engagement and take strategic actions to maintain high resubscription rates – turning one-off clients into long-term customers.

You’ll report to the Customer Success Manager, ensuring them that you are the person to give teachers confidence in their data so they can make the decisions they need to make to improve their teaching strategies and unlock their students’ potential.

No prior work experience needed. This is a Brighton-based role with excellent and rapid progression opportunities. Sound good?

Customer Support Executive responsibilities:

First point of contact for customer support

Use your presentation skills to deliver webinars for new and existing customers

Create training videos and systems to help customers engage with all features of the platform

Manage customer database and interactions using Hubspot

Analyse customer engagement & take actions to maintain high resubscription rates

Customer Support Executive must-haves:

Minimum 2:1 degree in any discipline

Strong communication and customer service skills

A problem-solver with a can-do attitude

Customer Support Executive benefits:

Mentoring from an education leader and the option to grow into different business roles

A great salary between £(phone number removed) (dependant on experience)

Flexible working hours

Future remote working opportunities after your training is complete

If you’re a confident self-starter looking to jumpstart your client-facing career – apply to this Customer Support Executive role today!

Equal opportunity employer

DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises