We are looking for a positive, innovative and data-driven sales and customer success leader to steer our brilliant team to empower and support our growing community of educators.
Lyfta makes awe-inspiring digital learning experiences to foster empathy and global understanding. We have developed an award-winning, subscription-based digital platform where teachers and pupils can access stunning immersive storyworlds and curriculum-based lesson and assembly plans.
We are a positive, talented and hard-working group of people with a big goal: to contribute to a better world through education. Diversity and inclusion are at the heart of everything we do with Lyfta – from the immersive stories on our platform, to our team and the way we behave and operate as a company. We aim to nurture a culture that respects and values each other’s differences, that promotes dignity, equality and diversity, and supports individuals to develop and maximise their true potential.
Purpose of the role
The Head of Growth is a new position at Lyfta. You will be instrumental in Lyfta’s continued success, as we scale up, helping to ensure the growth and retention of our subscription base in the UK, Finland, and internationally.
Our objective is to enhance our customers’ experience of Lyfta, by iterating and evolving our processes, building on our highly acclaimed CPD training, and further improving our excellent product.
Our desire is to inspire and empower teachers, who are often time-poor or may have low confidence with technology, to frequently deliver engaging lessons using our platform and immersive stories.
With the support of brilliant colleagues from across the organisation, you will orchestrate a delightful onboarding experience that equips and encourages our customers to deliver powerful learning experiences with Lyfta, time and time again.
Leverage Lyfta’s amazing team and product to drive our growth as a SaaS business
Lead the sales and customer success strategy for growth and retention
Revisit and redefine our end-to-end customer journey, from sales and onboarding to continuous engagement
Manage, develop, motivate and lead the sales and engagement teams to maximise individual and team performance
Ensure that our customers are well equipped and informed so they can maximise the value they get from their Lyfta subscription
Refine the data we gather and track, the way we analyse the data, and our processes and actions in response to the data
Refine our KPIs and work with our CIO to build on and further develop our sales and engagement dashboards
Continuously iterate and improve our systems and processes related to customer success
Develop strong and effective internal and external relationships through appropriate communications, cross-team working and networking at all levels
Represent Lyfta at a senior level to a wide variety of people and organisations
Build trust, rapport and a sense of community among our subscribed schools
Skills, values and experience
Purpose-driven and compassionate, with a genuine desire to contribute to a better world through your work
5+ years experience in a sales and/or customer success leadership role (ideally both), working on subscription-based SaaS products
Demonstrable data-driven approach to customer success with experience in user research and analysis, leveraging qualitative and quantitative methods to gain important insights to user behaviour and usage
Ability to identify key data metrics, analyse the data, and develop informed responses to increase usage/value for customers and likelihood of renewal
Outstanding leadership skills, with a track record in supporting and galvanising people to fulfil their potential and deliver on targets
Stakeholder collaboration skills – track record in building mutual trust with key stakeholders, ability to inspire confidence in others, making it easy for them to trust in your insights, directives, and judgments
Superb written and verbal communication skills
High proficiency with customer relationship management software (e.g. Hubspot, Salesforce) and a customer engagement platform (e.g. Intercom or Zendesk)
While this is a strategic role, we are a small team, and are very much looking for a colleague who is also hands on, with a positive, problem-solving attitude
Experience in the EdTech market would be a bonus, ideally with previous experience working on EdTech products
Remuneration and benefits
Competitive, based on experience
24 days annual leave + bank holidays
Company pension scheme
Lovely, bright office space in Islington with good coffee and tea 🙂
Flexible working (a mixture of office and remote work)
Lunch allowance on office days
Annual team retreats and regular team events
High spec work laptop
How to apply
Please apply by sending a CV along with a covering letter, explaining why you would like to work at Lyfta and stating how your skills and experience match the description for this role.
Send applications to Co-CEO Serdar Ferit
The deadline for applications is Sunday 20 June 2021.
We look forward to receiving your application.
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