Head of Quality & Compliance Full Time NEW

The Supply Register

Role: Head of Quality and Compliance

Reporting to: Managing Director

Salary: £45,000 – £55,000per annum (based on experience)

Location: Keele, 3 days from office, 2 days from home

The Supply Register is an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector’s most trusted education recruitment company.

We are now recruiting for a Head of Quality and Compliance to lead and develop The Supply Register s quality assurance, safeguarding and compliance functions. This is role will be pivotal in leading our compliance strategy and will ensure that the business maintains the highest standards across all areas of the business.

Role Purpose:

Compliance: To ensure that TSR s internal processes, communications and systems are compliant with all statutory, regulatory and partnership requirements through regular monitoring of operational compliance, identifying issues and taking action to improve customer experience and reduce risk to the business.

Quality Assurance: To ensure TSR maintains the highest standards of compliance, ethics and professionalism and builds a reputation for excellent customer service, professional development and safe recruitment in order to achieve kite mark accreditations, retain existing customers, secure new business and build positive working partnerships in the sector.

Professional Development: To act as the internal reference point for educational matters and ensure that TSR staff are kept appraised of all relevant codes of practice, guidance and policy and receive regular updates on best practice, safer recruitment and education issues to keep their knowledge and skills up to date.

Complaints Management: To oversee TSR s complaints and safeguarding procedures and ensure that all concerns are effectively recorded, reported, referred and managed through to a satisfactory resolution.

Leadership & Strategy: To lead the overall compliance & quality functions across The Supply Register whilst working closely with the SLT to ensure that strategy aligns with overall growth plans.

Safeguarding: To support TSR staff in responding to concerns, conducting investigations, attending professional strategy meetings and making referrals to professional bodies. To ensure all supply teachers and internal staff receive statutory safeguarding training in line with Keeping Children Safe in Education.

Partnership Relations: To support the Managing Director in the developing and maintaining positive working relationship with key stakeholders in the education community. Acting as key contact with expert knowledge who can represent TSR at conferences, government consultations and sector meetings.

Responsibilities:

Compliance:

• Ensure full compliance with all relevant legislation, including: Keeping Children Safe in Education (KCSIE), APSCo Compliance +, Safer recruitment guidance, Agency Workers Regulations (AWR) and employment / right to work legislation

• Oversee safeguarding compliance for all candidates placed in our Schools, Trusts & Colleges.

• Ensure robust vetting procedures are maintained, including DBS checks, right to work documentation, references and qualifications.

• Monitor and audit compliance records to ensure accuracy, completeness, and readiness for inspection.

• Oversee the compliance audit trends of our partner agencies and ensure that robust compliance policies are followed by all suppliers.

Quality Assurance & Auditing

• Design and implement quality assurance frameworks and strategic internal audit processes.

• Ensure that the company audit process is effectively managed and always adhered to, whilst maintaining accurate detailed recordings of findings.

• Successfully identify risks, trends, and areas for improvement and implement corrective action plans.

• Strategically lead the compliance team to ensure that we maintain APSCo+ accreditation

• Represent The Supply Register from a quality & compliance perspective when onboarding new clients and in service reviews where required.

Complaints Management

• Ensure that TSR s compliance policy is followed by operational staff and that they are professionally managed, recorded and resolved within expected timeframes.

• Provide support to the wider team where complaints need escalating and resolving

• Report any major complaints or investigations to the Managing Director and liaise on response and action to be taken.

Leadership & Strategy

• Lead the Quality and Compliance function across The Supply Register

• Continuous development of the company s compliance, safeguarding, and quality assurance strategy.

• Promote a culture of accountability, continuous improvement, and operational excellence.

• Provide expert guidance to the leadership team on regulatory and compliance changes

• Work with the leadership team to ensure that overall quality & compliance strategy aligns with company growth plans

• Line management of the full compliance team to effectively drive KPI s to ensure that business targets are continuously met

• Lead, coach, and develop the compliance team to deliver high performance and exceptional service standards.

Safeguarding

• Fulfil the role of Designated Safeguarding Officer for the company

• Attend all safeguarding / child protection meetings and liaise effectively with the relevant bodies including clients, police, children s services and Local Authority Designated Officers (LADO)

• Act as the organisation s escalation point for compliance and safeguarding concerns

• Ensure all supply staff and TSR staff receive KCSiE Part 1 training and complete the Level 1 safeguarding children training.

Training & Development

• Develop and deliver compliance training as part of all new starters induction.

• Ensure all employees remain up to date with legislative and regulatory changes.

• Continuously promote best practice in safer recruitment and compliance management.

• Commit to continuous professional development in the sector with relevant safeguarding, DSL & APSCo+ training.

What we are looking for:

• Senior level experience within compliance, quality assurance and safeguarding

• Prior experience as a designated safeguarding lead (DSL)

• Strong understanding of safeguarding and safer recruitment requirements.

• Experience managing audits and accreditations.

• Proven leadership and team management experience.

• Excellent communication and stakeholder management skulls

• Ability to manage multiple priorities in a fast-paced environment

• Exceptional levels of integrity, professionalism & accountability

• Ability to interpret changing legislation and adapt to operational policies and procedures.

If you would like to be considered for this role, please apply or get in touch with us directly.

Please note that we will respond to successful applicants within 3 working days.