Product Expert Full Time

Tamworth, Staffordshire
Proftech Talent

Product Expert – ERP

Our client is looking for a dedicated Product Expert for their new ERP system, which is supplied by industry leaders Epicor, to join the team. This role will be instrumental during both the pivotal implementation phase and the vital period of ongoing system usage post-deployment. They are committed to providing comprehensive training, enabling you to become an adept user and teacher of these platforms, equipping you with the knowledge to train others effectively.

As the torchbearer for this system, you will oversee the integration process to ensure a smooth and efficient transition, working closely with project teams and stakeholders across all levels of the company. Your input will be key in configuring the systems to meet our specific business requirements, and your expertise will foster an environment of continuous improvement as you recommend and help to execute enhancements that drive operational excellence.

They are looking for a proactive learner, a strategic thinker who can not only adapt to but also anticipate the needs of a dynamic business environment. Your role will be a cornerstone in the evolution of our business processes, ensuring that the systems support their growth and efficiency objectives.

As a Product Expert you will need to have/be:

• Proven experience with Epicor 10 or Prophet 21.
• Integration of ERP systems with CRM, accounting software, and ecommerce platforms.
• Proficiency in relevant technical skills such as SQL, Power BI, C#, SSIS, and SSRS.
• Strong project management skills with a history of leading ERP implementations.

Details:

• Salary: Competitive
• Working Hours: 40 hours per week Monday – Friday
• Location: Tamworth (on site)
• Duration: Permanent

Role of Product Expert:

• System Implementation & Configuration: Play a pivotal role in the rollout of the ERP. Work in unison with the project team to customise the platforms, ensuring that they align with our specific business processes and objectives.
• Training & Support: Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximize the potential of the ERP system. Provide ongoing support and refresher training as needed to ensure sustained competency and efficiency.
• Subject Matter Expertise: Become the go-to advisor within the organisation for all matters related to the ERP systems. Provide insights and expert guidance, aiding in decision-making and strategic planning related to system usage and optimisation.
• Collaborative Improvement: Foster a collaborative environment by soliciting and synthesising feedback from all system users. Initiate and guide discussions to identify potential enhancements and lead cross-functional efforts to implement system improvements.

• Industry Awareness: Maintain a keen understanding of the evolving landscape of ERP technologies. Regularly update your knowledge through industry research, webinars, and participation in relevant forums and conferences.
• Documentation Development: Produce and continuously update a suite of user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
• Troubleshooting & Issue Resolution: Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations. Develop a knowledge base to aid in rapid issue diagnosis and resolution.
• Documentation & Knowledge Maintenance: Diligently document system configurations, changes, and processes. Keep training materials current with system updates and ensure that best practice documentation is readily available and easily accessible to all users.
• Integration Liaison: Act as the primary liaison between the internal teams and external vendors or consultants. Ensure that the ERP and WMS systems integrate seamlessly with other in-house systems and third-party applications, aligning with the IT infrastructure and supporting data exchange and process efficiency.
• Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for system usage and efficiency. Generate regular reports to track these KPIs, provide insights into system performance, and recommend adjustments to optimise workflow and system functionality

Benefits of working as a Product Expert:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking